Comments for a video or channel are created as a Zoho Desk ticket and replies are apended as threads. Comments can be replied directly from Zoho Desk tickets.
With Wrike for Zoho Mail, one can create Wrike tasks from emails, view and edit tasks, and send and receive Wrike comments, all without leaving Zoho Mail.
Schedule instant Zoom meetings with customers from any Zoho Desk ticket. Integrating Zoom with Zoho Desk's UI improves agents' communication with the customer by scheduling meetings easier.
Syncs your sales and support teams. Agents can access Insightly CRM’s Contact, Opportunity, and Notes information from the Zoho Desk Tickets page.
Enables SMS & MMS communication between agents and end users. End users can ask for help via SMS/MMS and support engineers can send the solution through the same channel.
Empowers Zoho Desk account with the Workflow Max features, and improves the turnaround time for the tickets.
Integrate the monday.com , the work OS with Zoho Mail to power the process, workflows, and much more contextually while simply composing an email.
Extend Zoho Projects with the Sugarcrm functionalities such as no-touch, time-aware, cusotmer service within Zoho Project.
Simplifies the production support via SMS with its AI by creating tickets for each new tickets and updates the existing tickets with threads.
Twilio Bulk SMS
Facilitates sending custom SMS messages to individual customers or send bulk messages to multiple customers, and MMS from within Zoho Desk.
Promotes, extends and improves the sales, process and projects management, by syncing data between the respective platforms and Zoho CRM.