Zoho Desk - Viber
SMS and MMS messaging:
SMS and MMS Inbound and Outbound Support
Tickets and threads concepts:
Tickets and threads concepts implementation for SMS/MMS
Incoming messages will be created as new tickets inside Zoho Desk
Viber from Zoho Desk:
1. Choose Department where the SMS to be converted as Ticket
2. Choose channel name as SMS or choose your own name
3. Choose the Profile to access.
4. Agree Terms and conditions
5. Click Install
Authorize for Viber
1. Authorize both Zoho Desk and Viber.
1. Go to Preference tab
2. Specify the Viber Api Key from your viber account.
3. Click Save
Viber App in Mobile
1. To join the Viber bot, please go to viber app in mobile and in top right corner their will be QR code scan option. By scanning the Viber bot's QR code, enduser can able to send messages to Viber bot. Connect the Viber bot with Zoho Desk and enjoy the extension.
1. Send direct replies to any Viber from Zoho Desk