RingCentral for Zoho Desk Integration

SMS made easy:

Send and Receive messages through same channel.

Auto-ticketing:

Artificial Intelligence in creating Tickets and Threads.

Multi-choices:

Multiple number support.

Accessibility:

Easy to use and user friendly.

Setting Up 

1. Choose Department where the SMS to be converted as Ticket

2. Choose channel name as SMS or choose your own name

3. Choose the Profile to access.

4. Agree Terms and conditions

5. Click Install

Zoho Desk Authorize

1. Authorize Zoho Desk

RingCentral Authorize

1. Authorize RingCentral with Email id and password

Creating Tickets

1. Tickets will be created when a SMS is received from the configured RingCentral account phone numbers.


Reply in Ticket

1. Reply can be sent to the received SMS from within the same ticket.

Ticket Detail View

1. New messages received for the existing SMS will be created as a thread to the ticket facilitating full conversation view of the ticket.