Fresh Desk - Twilio Bulk SMS Integration

Two-way SMS messaging:

Supports both inbound and outbound
SMS messages

Ad hoc messaging:

SMS Outbound Message Initiator

Bulk messaging:

Send bulk SMS messages to
multiple customer at once

Intersted ? contact for Early access

Auto-ticketing system:

AI in creating Tickets or Threads


1. Enter your Twilio Account SID.
2. Enter your Twilio Auth Token.
3. Click Save.
4. Enter your Freshdesk domain i.e -
    1. Do not include http or https
    2. Do not provide some other domain which is not related to yours.
5. Enter your Freshdesk API Key.
    1. Login in to your Freshdesk account.
    2. Click profile settings.
    3. The Freshdesk API key is displayed on the right side.

Setting Up

  1. Enter a  phone name, example  US Support , Sales etc
  2. Select the number.
  3. Click the Add button.

Outbound Initiator

  1. Click the Twilio icon present in the left panel
  2. Select the number.
  3. Type your message
  4. Click Send button.

Bulk SMS

Ticket detail view - Right panel